A grounded observation
We look at one part of your website or workflow and say what we saw and what we can’t tell from it. What we can see suggests what to ask next; it does not establish what happens behind the scenes.
First Look / Free
One question.
A useful place to begin.
A free 15-minute conversation and one initial observation about your website or workflow, to decide whether Eren is a fit.
Request a free First LookNo payment. No obligation to commission further work.
You don’t need to know
the solution yet.
Maybe the website no longer reflects what you offer. Maybe job details get lost between people or copied across tools. Bring one situation you want to understand.
What to bring
- Your business name and website, if you have one.
- One question or process you want to understand.
- A short explanation of what happens today.
Leave out Don’t send passwords or private customer records. If a process isn’t public, your description is enough to start.
First Look opens the conversation.
Diagnose does the deeper work.
A decision about the next step
We talk through your goal and whether Eren can help. It’s not a full audit, a solution design or a promise of more sales.
A paid diagnosis, by agreement
Diagnose examines one clearly defined problem and ends in a decision pack. $750, or $495 for the first five paying clients. Any Build is quoted separately.
Compare the packages →An example
What a First Look
note looks like.
A brief note to help decide whether a paid diagnosis is useful: what we noticed and where, what we couldn’t tell from outside, and the one question that decides whether it matters. The business in this example is made up.
- One form for everything. A repair and a new system quote arrive the same way.
- Name and phone. Contact details for a callback.
- “How can we help?” The open field collects other details. How the office follows up is unknown.
Example · fictional business
For: Example Heating & Air · From: Ben, Eren for Business
What I looked at
The “Request service” page, on a phone.
What I saw
One form covers both repairs and new system quotes. It asks for name, phone and “How can we help?”.
Where: the Request service page. Three fields and one send button.
What I couldn’t tell from outside
Who reads these, how soon, and what your office asks on the call back. Whether your scheduling software already collects the rest.
Why it might be worth a look
If replacement requests repeatedly need the same basic details, the form may be able to collect some of them. The office’s process and the effect on customers need checking first.
The question to settle
On your last five replacement inquiries, what did you have to ask on the call back that the form could have asked?
If it’s already working
Leave it alone. If the call back is quick and you like having that conversation, the short form is doing its job.
If you want to go further
A Diagnose would follow one replacement inquiry from the form to the estimate and rank up to three fixes. $750, or $495 for the first five paying clients. The pack is yours either way.
One observation from public pages. Not an audit and not a diagnosis.
A request.
Then a conversation.
We review what you share and get back to you about the next step. Sending the form doesn’t book a call, take a payment or start paid work.
Request a free First Look